Refund Policy
Mousa Naif Mobile Trading
At Mousa Naif Mobile Trading, customer satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be granted.
Eligibility for Refunds
Refunds may be considered under the following conditions:
- The product received is defective or damaged upon delivery
- The wrong product was delivered
- The product is unused, in its original packaging, and returned within the specified return period
Non-Refundable Items
Refunds will not be issued for:
- Products damaged due to misuse, negligence, or unauthorized repair
- Items without original packaging or accessories
- Products returned after the approved return period
Refund Process
To request a refund, customers must contact us and provide proof of purchase along with details of the issue. Once the returned product is inspected and approved, the refund will be processed.
Refund Method and Time
Approved refunds will be issued using the original payment method. Refund processing times may vary depending on the payment provider and bank procedures.
Shipping Costs
Shipping and delivery fees are non-refundable unless the return is due to an error on our part.
Changes to This Policy
Mousa Naif Mobile Trading reserves the right to update or modify this Refund Policy at any time without prior notice.
Contact Us
For refund-related inquiries, please contact:
Mousa Naif Mobile Trading
Kingdom of Saudi Arabia